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FAQs

Is it safe to use my credit card on your site?

Yes, when shopping at Alma Libre Jewelry your information is safe. We process payments through Shopify Payments System which allow us to provide a very secure checkout process. Other forms of secure payment are available at checkout.

When will you ship my order?

 We process and ship your orders from Houston, Texas. Please allow 2-4 business for our team to process your order once your payment has been posted. You will receive a shipping confirmation email once we ship your order with your tracking information.


When will I receive my order?

 ** Free domestic shipping: 5-8 business days from the shipping date.

** Shipping upgrades: times vary, please check at checkout for delivery estimates

*All carrier delivery timelines are estimates and not guaranteed. 

What if I entered the incorrect shipping address?

Please, contact us as soon as possible contact@almalibrejewelry.com with your name, order number and updated shipping address. If you’re order has not been shipped yet, we will gladly update your shipping information.

**If you’re order has been shipped, we won’t be able to change it and we are not responsible for any lost package due to incorrect address input by the customer.

Can I cancel my order?

Once your order is placed, unfortunately we are not able to cancel it. Once you receive your order, you can return it within the corresponded time frame according to our policy.

How do I contact customer service?

You can email us at contact@almalibrejewelry.com our team will be happy to assist you and will get back to you as soon as we can (excluding weekends/ holidays)

My order says delivered but I didn’t receive it. What do I do?

Sometimes shipping companies marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us at contact@almalibrejewelry.com 

Can I return my order?

Eligible orders can be returned. For more information and instructions about the return process, please visit our Return Policy

Do you wholesale?

Yes! If you’re interested in carrying Alma Libre Jewelry Brand, please visit our Wholesale Section . Let’s work together!

I would like to partner/ Collaborate with Alma Libre Jewelry. How do I get in touch? 

 We love collaborations and we believe we are stronger by working together! Please drop us an email at contact@almalibrejewelry.com

Do you ship internationally?

Yes, we do, for more information about International Shipping  visit the Shipping Section.

How do I clean/ take care of my jewelry?

 We are happy to offer different types of base metals for different needs, please visit the Materials & Jewelry Care Section. 

 

How can we help?

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